What is Glazeen Industrial Lubricants’ Return Policy?
Glazeen Lubricants products are manufactured in an ISO 9001 certified blending facility. We quality control all raw materials and all finished goods before packaging and shipping. However if for any reason a customer is not completely satisfied with any of our products we are happy to provide a full refund for material returned within 30 days so long as its not determined that the material was purposely or accidentally tampered with or contaminated. Glazeen Lubricants may ask that a small sample of the material be sent to our return address before a full credit determination is made. Material returned for credit after 30 days will have a 10% restock fee. Material returned after 60 days will have a 20% restock fee. No refund will be issued for any material returned after 90 days of purchase.
Please include a note or letter containing the following information:
Your name, address, and email address
Your daytime phone number, in case we have questions
A list of the product(s) and why you are returning the product(s)
Or fill out the form located here: http://glazeenindustriallubricants.com/sales/guest/form/
Please ship your return package prepaid to the address below. All return packages must be shipped using a service that tracks packages, such as with UPS, FedEx or USPS (ask for services that have tracking options). Then you can use the service provider’s online tracking system to know when we have received your package.
Glazeen Industrial Lubricants
7025 West 66th Place
Bedford Park, IL 60638
Please allow a minimum of 14 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return credit. Credits are available within 10 days of the return. We’ll notify you via email once we’ve received and processed the returned product(s). We’ll credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.
NOTE: We’re sorry, but we do not credit shipping costs for returned orders.